Refund Policy

Last Updated: June 2026

At The Banc, we pride ourselves on providing high-quality treatments, products and customer service. Please read our Refund Policy carefully before making a booking or purchase.

Treatment Services

Due to the time, products and expertise involved in providing beauty treatments, refunds are not offered on completed services.

We encourage all clients to discuss any concerns before leaving their appointment to ensure we can address them where possible.

Lash Extensions

Lash retention can vary from client to client and is influenced by factors including:

Natural lash cycle
Aftercare routine
Lifestyle factors
Skin type
Hormonal changes
Picking, rubbing or pulling extensions

As these factors are outside of our control, refunds will not be issued for retention concerns.

If you experience an issue with your lash extensions, please contact us within 48 hours of your appointment. Where appropriate, a complimentary adjustment appointment may be offered within 7 days of the original appointment.

Lash Lifts, Brow Treatments & Tinting

Results may vary between individuals depending on hair type, skin type, aftercare and previous treatments.

Refunds will not be provided due to personal preference or dissatisfaction with a chosen style once the treatment has been completed.

Retail Products

For hygiene reasons, we cannot accept returns or exchanges on opened, used or partially used beauty products.

We may offer a replacement or refund where:

The wrong item was received.
The item arrives damaged.
The item is faulty upon arrival.

Any issues must be reported within 48 hours of delivery and supported with photographs where applicable.

Order Cancellations

Orders may only be cancelled prior to dispatch.

Once an order has been shipped, it cannot be cancelled.

Deposits

All booking deposits are non-refundable.

Deposits may be transferred in accordance with The Banc's Rescheduling Policy.

Deposits will be forfeited where appointments are cancelled or rescheduled outside of the required notice period.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Exceptional Circumstances

Refund requests will be considered on a case-by-case basis where required by consumer law.

The Banc reserves the right to determine an appropriate resolution, including a replacement product, treatment adjustment, account credit or refund where

applicable.

If you have any questions regarding this Refund Policy, please contact:

The Banc
Surrey Quays, London

Email: hello@thebancstudio.co.uk
Website: thebancstudio.co.uk