At The Banc, our policies are designed to protect both our clients and our business while ensuring every appointment runs smoothly. By booking an appointment, you agree to the following policies.

Deposits
All appointments require a booking fee to secure the appointment.
Appointments are not confirmed until the booking fee has been received.
Booking fees are deducted from the final treatment cost and are non-refundable.

Cancellation Policy
Appointments cancelled with more than 48 hours' notice may have their booking fee transferred to a new appointment.
Appointments cancelled within 48 hours of the appointment will result in the booking fee being forfeited.
Same-day cancellations will result in the booking fee being forfeited.

Rescheduling Policy
Appointments may be rescheduled once per booking with a minimum of 48 hours' notice.
Any further changes will require a new booking fee to secure another appointment.
Appointments rescheduled within 48 hours of the appointment may be treated as a cancellation.

No-Show Policy
Failure to attend an appointment without notice will be classed as a no-show.
No-shows will result in the booking fee being forfeited and a charge of 50% of the booked treatment value.
Outstanding balances must be paid before future appointments can be booked.
Future bookings may require payment in full at the time of booking.

Late Arrival Policy:
Please arrive on time for your appointment.
Clients arriving more than 15 minutes late may need to have their appointment shortened, rescheduled or cancelled depending on the remaining time available.
The full treatment cost may still apply.
If The Banc is running late, every effort will be made to ensure your full treatment time is honoured.

Lash Extension Policy:
Please arrive with clean lashes free from makeup, oils and strip lash adhesive.
Foreign infills are not offered.
Clients arriving with lash extensions applied by another technician may be required to book a removal before a new set can be applied.

Lash Removal Policy:
Lash removals are available as a standalone treatment or before a new set.
Clients should never attempt to remove lash extensions themselves as this may cause damage to the natural lashes.

Lash Fix Policy:
Any concerns regarding your lashes must be reported within 48 hours of your appointment.
Where appropriate, a complimentary lash fix may be offered within 5 days of the original appointment.

Lash fixes do not cover:

• Normal lash shedding

• Poor aftercare

• Picking or pulling lashes

• Damage caused by external factors

• Natural outgrowth

Concerns reported after 5 days will require a booked mini infill or infill appointment.

Infill Policy:
Infills are recommended every 2–3 weeks to maintain the appearance and fullness of your lash extensions.
Clients returning after 4 weeks may require a full set instead of an infill.
This will be assessed at the appointment and charged accordingly.
Infills are only available on lash extensions originally applied by The Banc.

Patch Testing Policy:
Patch testing is strongly recommended at least 24 hours before treatments involving:

• Lash extension adhesive

• LVL Lash Lift

• Lash Tinting

• Brow Tinting

• Brow Lamination
   

If you would like to arrange a patch test, please contact The Banc to schedule a suitable date and time.

Clients choosing to proceed without a patch test acknowledge and accept the risks associated with allergic reactions and will be required to sign a waiver before treatment.
The Banc cannot be held responsible for allergic reactions where a patch test has been declined.


Medical Conditions & Allergies:

Clients must disclose any:

• Allergies

• Eye conditions

• Skin conditions

• Pregnancy

• Recent cosmetic procedures

• Relevant medications

Failure to provide accurate information may result in treatment being refused.

Children & Guests:
For health, safety and insurance reasons, children and additional guests should not attend appointments unless prior arrangements have been made.

Silent Appointments:
Silent appointments are available at no additional charge.
Clients selecting this option can enjoy a quiet and relaxing appointment with minimal conversation.

Out of Hours Appointments:
Appointments outside of standard business hours are available subject to availability.
An additional £15 Out of Hours Appointment Fee applies.


Travel Appointment Policy:
Travel appointments are available by request only.
Minimum Booking Values

• Up to 30 minutes travel: Minimum booking value £80

• 30–60 minutes travel: Minimum booking value £100

• Over 60 minutes travel: Minimum booking value £120

If the minimum booking value is not met, the difference will still be payable.

Travel Deposits:
All travel appointments require a non-refundable booking fee.
Appointments are not confirmed until the booking fee has been received.

Changes To Services:
If services are removed or reduced after booking, the original quoted booking value remains payable.

Travel Delays:
Travel times are estimated and may be affected by traffic, public transport disruptions and road conditions.
Clients will be notified where possible if delays occur.

Retail Products:
For hygiene reasons, opened or used products cannot be returned.
Please refer to our Refund Policy for full details regarding product purchases.

Respect Policy:
The Banc operates a zero-tolerance policy towards abusive, threatening, discriminatory or inappropriate behaviour.
The Banc reserves the right to refuse treatment or future bookings where necessary.

Results & Retention:
Results vary between individuals.
Treatment longevity depends on factors including:

• Natural lash cycle

• Lifestyle

• Skin type

• Hormones

• Aftercare
   

For this reason, retention and treatment results cannot be guaranteed.

Thank you for choosing The Banc.
We look forward to welcoming you to the studio and providing you with a luxury experience tailored to you.

The Banc
Luxury Lashes, Brows & Beauty